CASE HISTORY
A professional service business defined operational efficiency (and by extension operating profit) by measuring the case load of each of their employees. While this method had been successful in the early years they found as time progressed they were increasing employee numbers without the associated revenue/profit increase.
CASE HISTORY
A business decided the variable cost of engaging contractors was better suited to their cash flow over the fixed costs of employees.
During the normal peaks and troughs of their business they could flex labour costs to suit business needs.
Over the years this had worked well, until one of these contractors decided to leave and requested their holiday pay.
They were informed they were contractors and as such were not entitled, at which point they sought legal advice. During the first meeting with their legal counsel they were asked a series of questions: How they worked, how they were paid, starting times, lunch breaks, tools of the trade, etc.
Download
Social
