So your people are performing well and business is growing, however opportunities are being missed and you are simply too entrenched in the day to day running of the business.
It’s time to promote or hire a manager…..
This is one of the single most difficult challenges for an owner/operator to do and we can tell you why!
Essentially no one can do it like you can, and you really believe this.
You are growing because you have good people, they know what they need to do and have performed well for many years, and there is always one employee that deserves consideration and has been a driving force within your business for many years, so do you now promote from within or external hire?
Before we consider the pro and cons of internal promotion and external hire, let us first ask the question, “are you capable of letting go of the reins and allowing someone else to manage your business”. Be honest here, the answer to this question is just as important as the appointment of the new manager. In fact it is more important.
It truly is amazing. We have seen businesses blessed with high performing employees who have been promoted because of the excellent work and results they have achieved year in and year out only to see them resign within the first 6 months of a promotion.
We have seen businesses advertise and recruit true professionals with demonstrated skills and recognised achievements within an industry leave within the first three months of the appointment.
Of the many reasons: The owner/operator could not let go and would not let them manage.
The irony of the situation is they were hired because you recognised their talent and wanted them to be a part of your business. You promoted them because they consistently delivered and achieved results. They know the business, they know the clients, and are proven performers and yet now as managers they can’t do a thing without consent. This loss of empowerment is the primary reason for their departure.
More of a concern is you have lost a very strong performing employee and the business is now exposed.
The other real question you need ask is “can a star performer transition to manager and be just as successful?” The skills required to individually succeed vary significantly to the skills required to manage a team to succeed. Be careful you don’t create a lose/lose situation here.
And what part does your culture play when considering an external hire can you define your culture and are you interviewing with that in mind?
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